Rose Associates

The doormen and porters are great.

Avoid this building - the management office is not honest about repair work.

There has been construction since 2019 and no end in sight (as of April 2021). It is impossible to take calls and mentally taxing to hear hammering and drilling 9-5 every week day.

This has been going on for a more than a year and the only communications are weekly condescending template emails with only the dates changed.

The leasing office turns unhelpful the second you sign a lease. They are unwilling to make any reasonable accommodation for residents.

Please look elsewhere.

The staff is great, we absolutely love the size and layout of our apartment, the building itself is beautiful, but almost everything else is an issue, and I have been renting apartments in NYC for more than 10 years. I've never been as dissatisfied as I am now. We've lived at 70 Pine since the fall 2016 and were concerned about moving into a new building, but took the risk. I regret that we did and I regret moving out of a building managed by a management company I knew well and LOVED. I know people who worked for Rose and have left because this building is fraught with issues, and we live those issues every day. I don't know if these are unique or common to renovated office buildings turned into apartments, but it makes day-to-day life stressful and annoying. We live on the 24th floor and we hear constant street noise - mainly honking - from Pine Street, because Pine is not a street meant for this amount of traffic. It can hold one car without any room for cars to pass, so if anyone is being dropped off or picked up, Pine will get backed up. They do not have a drop off area because they can't get one zoned. This happens all hours of the day but gets very bad at night. There is also a hotel, but there is only 1 official entrance (the entrance on Cedar requires walking past trash and Cedar is a gross street, plus is not accessible), so everyone, hotel guests and 1200+ residents, use the front door most of the time. The building allows dogs of all sizes and both the front and back entrances always smell of dog pee. (Elevators often smell of dog or dog pee too) I lived around the corner before moving to this building and the entryways never, ever smelled. If you rent an apartment with a balcony, it is an additional $1000/month, but apparently, they are covered in other people's cigarette butts. You can often smell smoke in hallways, whether from someone burning their food or smoking. This is an example of an email they send residents at least once a month:"We are making continuous strides to improve our building here at 70 Pine. Not only is improper disposal of Cigarettes a fire hazard, but it is a direct violation of your lease. 'Improper disposal of cigarettes is considered "Objectionable Conduct" as defined in Section 12 of your Lease Agreement, and engaging in this behavior is a violation of the same.'Do not throw them out of the window or off of your balcony, this is an improper way of disposal.Please see the below section of your lease in reference to your neighbors:83. Noxious Odors and Hazardous or Toxic MaterialsTenant shall not permit any noxious odors or objectionable odors to emanate from Tenants Apartment or any area of the Building. Further Tenant shall not use, generate, store or dispose of any type of hazardous or toxic materials or substances at, from or in the Apartment or any area of the Building.Please join in the efforts in keeping 70 Pine clean and be courteous to our neighbors! "Other issues:-there are only 4 elevators that go up in the City Collection tower. They converted one of the elevator shafts into apartments on every floor, so that is no longer an elevator. You can wait 5+ minutes for an elevator during busy times. The building WAS NOT MEANT to hold this many residents, and they squeezed them in wherever they could. -one elevator was out in the Tower Collection for months. -the entrance on Pine Street is often unmanned, and anyone can come in and out. This is made worse by hotel guests and honestly, it looks like there are lots of AirBnB guests as well. This is "prohibited" by the lease, but I constantly see new people, with suitcases, taking the resident elevator who don't know what they're doing or where they're going. - Front desk is often overloaded with a long line of residents, guests and delivery guys waiting. The front desk guys are completely overwhelmed with residents, guests, deliveries, Seamless, etc. So it is very easy to just walk into the building to get to the elevator...because there is nothing stopping anyone from getting there except office-building style turnstiles (yes, you need a fob to get into the elevators), but you can easily piggyback onto someone else entering. - On windy days, building creaks like an old pirate ship. The first time this happened, we freaked out, but then once we figured out what it was, were pretty annoyed. Anytime there is a decent wind, the entire apartment creaks very loudly. Last night, it was so loud in the wind that we decided to measure the decibel level in the middle of the night, because even with ear plugs, I could hear the noise. It was at 79 decibels, loud enough to wake you up and keep you awake, again, even with ear plugs. - Nothing stopping hotel guests from bypassing front desk and accessing residents elevators except for an unlocked, half height glass door with a buzzer that seems to ignored by building staff

Great gym that anyone can enter providing you have a gym key.

No rooftop, 2 slow elevators, small apartments, high rent, doormen dont know you.

I just signed a lease here merely 2 days after seeing the apartment. The leasing office works fast and is extremely friendly and accommodating. The door staff is fantastic and always eager to help out. The building itself is beautiful, well maintained with great, newly renovated apartments, fantastic amenities such as a gym, lounge and patio, not to mention close to any subway station one could need. Highly recommend.

None I can think of.

The building is looking nice from out side, but it has terrible noise inside the apartments , you have to get used to it otherwise it is impossible to live in . There is air pressure from outside when you open the door you have to close the door with force. .....

Robert and Sang from the leasing team are very knowledgeable and always willing to help out. I have been at 20 exchange for over one year and have now moved to another floor within the building. During my transition, Robert, the leasing manager did everything possible to accommodate my requests. The guys at the front desk are always courteous and helpful.
Maintenance requests are fulfilled immediately and the entire team does a great job fixing any issue you have in your unit.

None I can think of.

Lived on my own here for 3yrs, boyfriend moved in so we signed for an additional 2yrs. When that expires we will be signing yet another 2yrs. 20exchange is by far the best building to be living in if you're looking to be downtown. From the amenities to management to the fantastic team at the front lobby desk and of course the men that will fix anything and everything within a timely manner in the units, this place is just top notch and I can't imagine calling anywhere else home other than here.

None I can think of.

Easy process to move-in, granted I was in NY already when apt hunting and I have no comparison, but overall great experience. Doormen are friendly and helpful and any questions I had were answered promptly. I have nothing to complain about and would recommend the building if its something along the lines of what you're looking for.

None I can think of.

A long time downtown resident, 20X has been one of the best living situations I've had in almost 15 years. The building, staff and leasing teams are so lovely and helpful. I have had nothing but the best experience and would recommend to any one!

None I can think of.

To begin, let me just say that as MANY new yorkers know...apartment hunting can be exhausting and downright scary (as the stakes are high- i.e. rent prices/time of lease/etx).

I must have looked at over 15 apartments over a 1 1/2 month time, and I found 20 Exchange Place to be exactly what I was looking for in every respect.

Not only were Robert and Nelson helpful, but they went the extra mile to make the process as painless as possible.

The doorman/lady are amazing, I always get a warm morning greeting as I'm leaving out the door for a run; or a hello at theend of a long day.

Valet service is equally as friendly and helpful and the handymen are really on their game! (i.e. I put in a request forsomething minor in my bathroom on a Friday night before going out, and just 2 1/2 hours later it was fixed upon my return to the apartment!)

Long story short, I love this place; I can say that my new studio is definitely a place I call and feel at home.

I cannot thank the staff enough.

None I can think of.