Lefrak Organization

I really have enjoyed the Murray Hill Marquis apartment building. The staff is very helpful. The building offers great amenities and the leasing of my apartment was a smooth and easy experience!

I never like to give a bad review, but Murrary Marquis and kingsqueensapts management are terrible. They moved me in without the place be ready. What do I mean about that? Once I moved in, I placed 3 work orders in. Windows, & heaters needed to be replaced, and walls needs to be insulated. It has been 3 weeks and my house only reaches a temp of 60 degrees. During cyclonebomb I had to sleep in this cold. Tomorrow I will have to go the route of calling 311 and create an escrow because I do not feel it is right to have to pay for poor living conditions. There is no organization with the building, but only excuses that they are trying to figure things out. They bought this hotel, renovated and turned it into a rental. They slapped some cheap furniture and appliances, then labeled this place a luxury apt. There is nothing luxury about it besides its name. Dishwasher and fridge are cheaply made. Stove, countertops and floors are nice. Renter beware.That's a pic of plastic over the window. Check out the and google review under their management Kingsqueensapts.com

Getting the good out of the way first: our apartment was recently renovated and is generally nice. The front desk people are for the most part nice and helpful, and ditto for the maintenance staff.

We probably should have seen the signs when the leasing agent took multiple days to track down for questions or to confirm when our lease would be ready to sign. They also tried to avoid giving us a copy of the lease we had just signed.Anything that the maintenance staff can't fix themselves won't get handled for days. Be wary of living on a high floor because the elevators will break, not get fixed for days, and it will take more than 10 minutes to get out of the building. We had water coming out of the wall of our bathroom, and the sound of water running through the walls on a weekend. No one would do anything beyond mopping up the water until Monday. There was a hole in a pipe a couple floors up, and it took at least 3 days to get fixed. Water leaked into our bathroom the entire time.When it comes time to renew the lease, the leasing office becomes completely non-responsive. They will try to jack up the rent and fail to respond to repeated emails and calls.This building is operated by the same company as Marquis Apartments on 90th, so most of the complaints there apply here as well:yelp.com/biz/marquis-apa…