The Biltmore Plaza

Gym, Pool, MOST FRIENDLY doormen in the world, timely package room, huge apartments, great maintenance staff, amazing light in the apartments

Constant construction in the building, old heater units that make tons of noice, parkay flooring, ugly lobby

I give this one star because the 1-bedroom apartment we lived in was nice - no noise issues.

This is actually in reference to Biltmore Plaza - the sister property of Windsor court, 2 blocks away and managed by the same company.I have never been happier to leave a place. The doormen are not friendly, unless maybe you've lived there a while and bribed them well over the years. They don't know how to take instructions clearly, and look at everyone like a criminal when they walk through the door. I had one incident where I left instructions for them to give my keys to someone. The guy didn't understand my directions, which were pretty clear with both parties names on it, and refused to give my keys. My guests were stranded and had to get a nearby hotel, which I ended up paying for. Now lets talk about management. They only care about money. The closet door in our bedroom was installed too tight, making it difficult to open and close the door. Eventually it chipped away at the bottom corner of the door so we called management to fix it. Sure enough the maintenance guys came up and saw that the doors were installed too tightly and LOOSENED THE OTHER ONE, while replacing the one with damage. What did w see on our rent invoice the following month? A charge for $120. I emailed the property manager to dispute it, and he asked me to call their office the following day. I called, left a message, and never heard back. Every month thereafter this charge was on our rental invoice, and was eventually deducted from my deposit. When they have your deposit they sort of have you hostage. A returned call or email would have at least shown some courtesy on their part. Bottom line, I never felt like I was at 'home' when I lived there. I felt like I was paying entirely too much to live in someone else's domain. Two doormen all day long is overkill, esp when they aren't the friendliest. I'd prefer they put dogs there so at least you feel welcome when you get home! NYC has become an arrogant city with it's rental prices and Ogden Cap is right at the heart of it. Also, we paid a whopping $3455 for our one bedroom apartment, and noticed that they raised it to $4100 after we left. That is not just insanity, that is rape. Shame on this company. Nothing good will come of this place.