Monday 10 AM-6 PM
Tuesday 10 AM-6 PM
Wednesday 10 AM-6 PM
Thursday 10 AM-6 PM
Friday 10 AM-6 PM
Saturday 10 AM-6 PM
Sunday 10 AM-6 PM
I'm really pissed at Accounting. On Thursday, I received a notice in the mail that stated my account was in arrears and I had five days to pay or my account would be sent to collections and they would take legal action against me. I had paid my account in full and I didn't know why I had received the notice. When I tried contacting Accounting by email and phone, no one replied. When I finally spoke to a live person on Friday, she stated I had been underbilled for electric. I asked why did the notice say I owed rent and a late fee. She couldn't figure out the charges and said she'd have to ask Accounting. Today (Monday), I called again to ask for an update. I guess since I'm one of their low-income residents, I was told I had to call their Compliance Office for an explanation. I finally got an answer to what was wrong. I had been underbilled for electric. When that was adjusted after my payment had been received, a late fee was automatically charged to my account. That's messed up. I was told the late fee had been removed now and all I have to pay is the balance on the electric.It should not have taken me three days to get this answer! Why didn't Accounting answer any of my emails or calls? The notice I was originally sent didn't even show underbilled electric. It showed the balance as rent due.This was a very distressing situation because I am one of their low-income residents. I don't want my lease renewal threatened by a balance of $7. I don't want a negative impact on my credit report. I really hate to post this review, but I have to after this much stress. It was three business days plus a weekend of hell on Earth.
While I did not end up signing a lease at Via, I did note that out of all the Luxury buildings I toured throughout this process, Bill at Via was the most professional and accommodating property manager that I dealt with.
This building is extraordinary - and living in it is a pleasure. VIA is totally unlike the typical New York City high-rise rental building. Think instead of a European, eco-conscious, modern, communal building - planted on West 57th & the West side highway. There is breathing room here. This is something special.The building is brand new. Tenants moving in now, are the first to inhabit the units - which is a wonderful feeling. Congrats to designer Bjarke Ingels Group, and to the Durst organization for having the vision to conceive of, and create, such a gem. VIA West 57 was awarded "Building of the year / 2016" by ARCHITECURE DAILY archdaily.com/794950/via…, and the Council on Tall Buildings and Urban Habitat (CTBUH) named VI the Best Tall Building in the Americas as part of its 2016 Tall Buildings Award. It feels good to live here. I care about clean living and a healthy environment, and this building has raised the bar when it comes to these issues:* It's a 100% smoke free building - no smoking or vaping on the property or terraces - seriously. There is a specific clause about it in the lease.* There is a farm share program that delivers fresh fruit and veg! YAY!* There is real composting - each apartment comes with a composting bin, which you empty in the trash room on each floor.* Each apartment has its own dedicated fresh air intake - so there is no stuffy or stale air feeling. * Each apartment has a back up generator, so in a blackout your fridge keeps running, and you have enough juice to power a phone.* Each apartment has green, full size appliances - state of the art. The lease is big, and there are many new clauses related to green living that I haven't seen in leases before. But its super clear, fair and favorable to the tenant. The leasing office has everything digitized, from the application process, through the lease signing, which also impressed me. VIA even has an app that enables you communicate with the building, report any maintenance issue, alerts you if a you have packages, has all of the manuals for the appliances, etc. It is very convenient. And, the building offers maid service - and its very affordable.I'm way pickier than your average tenant, and the leasing staff was patient with me, indulged my many questions, and multiple visits before I ultimately decided on VIA, The staff here is responsive, efficient, and very capable. Specifically - William Pray (Leasing Agent), Martha Torres (Move-In Coordinator), and Erin Harley (Leasing Assistant) have all provided exceptional service during my time at VIA. Specifically Bill Pray - I wouldn't be here if it were not for his patience.
First of all, I specifically told Bill that I like the 1253 more because it's the same layout and cheaper and he specifically told me it' was rented out that morning before I came. So Idk if we have different understanding about "without identifying specific" Secondly, no that's not my first visit as I said I signed a studio apt last year and didn't move in BECAUSE YOU GUYS TOLD ME THAT THERE'S A PRICE MISTAKE AFTER I APPLIED AND PAID THE $1000 DEPOSIT AND REFUSED TO SIGN THE CONTACT WITH ME. Lastly, my broker friends told me that a lot of his client are moving out from VIA57 because of the poor management and the noise from the construction across the street.
A beautiful building and great location. The court yard is like your own heaven truly beautiful. I love this place. The apartment is a great size love all the appliances. The windows are awesome- I love all the natural sunlight. Closest space galore. The amenities will keep you home good times to be had. I love this place
This is unlike anything you have ever seen before. The most unique aspect of this complex is the indoor courtyard formed by lifting a corner of the building. The apartments are nice with good views to the water and or the courtyard; of course they are super expensive for me, I think the cheapest available now is around $6,000.However, you don't need to be a tenant there to use the amenities if you pay a fee to use the gym, basketball court and the indoor pool. The equipments are all brand new and there are no sweaty weirdos like the other gyms so that is a plus. And most of the times you feel like you're the only one there so it really is one of the best gym experiences if you want to avoid awkward eye contact with creepers.They also have awesome roof deck and party space available for rent hourly. It's like a classic Danish interior so it feels pretty chill while keeping it classy.Another nice touch is the mini theatre and poker room, somehow borderline cheesy but actually pretty fun because the poker room is all wrapped in leather (including the walls!!)